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PALLET DELIVERY INFORMATION

Delivery Type	Large & Heavy
Item Weight	All items over 50kg
Courier	The Pallet Network
Standard Delivery	3-5 Days
Quick Delivery	1-2 Days
Tracking Email	– email sent the day before delivery
Tracking SMS
Tracking Detail	GPS tracking
Guaranteed Delivery	– 95% of items are received on time but we are unable to guarantee delivery dates
Lorry Size	Arctic or 18-tonne lorry (Access of at least 3m (height) x 3m (length) required)
Limited Access Option	7.5 tonne lorry
Packaging	Strapped to a wooden pallet
Unloading	Wheeled into place with a pump truck Drivers are insured to deliver kerbside only Side curtain available so customers can offload with forklifts
Delivery restrictions	Access of at least 3m (height) x 3m (length) required Low hanging trees, cables or bridges Parked vehicles blocking narrow roads
Signature Required	Yes
If you are not in?	The driver will call you. If you are not close by a redelivery will be attempted the next day If redelivery fails for two days in a row the order will be returned to our warehouse and a redelivery fee will apply

DPD AND DX DELIVERY INFORMATION

Delivery Type	Courier
Item Weight	Items less than 50kg
Courier	DPD or DX
Standard Delivery	3-5 Days
Quick Delivery	1-2 Days (Shipping refunded if late)
Tracking Email	– email sent the day before delivery
Tracking SMS
Tracking Detail	Time of delivery
Guaranteed Delivery	– 95% of items are received on time but we are unable to guarantee delivery dates
Lorry Size	Large van or 7.5 Tonne lorry
Limited Access Option	N/A
Packaging	Boxed or shrink-wrapped
Unloading	Delivered to your door (Heavy items may require help to unload)
Delivery restrictions	No restriction with the exception of extreme weather or road surface conditions
Signature Required	Yes
If you are not in?	A card will be left and delivery will be attempted the next day. If redelivery fails for two days in a row the order will be returned to our warehouse and a redelivery fee will apply