95% of the time our customers receive their items within the time frames outlined below but it is important to note that delivery times are not guaranteed.

UK Mainland

(England, Wales and Scotland)

FREE 3-5 day shipping when you spend over £75

Option Time Cost Tracking
Courier

3-5 Working Days

(cut off time 11.30am)

£6.99 Email + SMS
Courier Next Day

1-2 Working Days

(cut off time 11.30am)

£12.99 Email + SMS
Custom / Spliced Products

5-7 Working Days

(cut off time 11.30am)

£6.99 Email + SMS

Heavy Items

(Over 50kg)

1-2 Working Days

(cut off time 11.30am)

£19.99 Email

UK REMOTE LOCATIONS

(Channel Islands, Isle of Man, Isle of Skye, Isle of Wight, Scottish Highlands)

SAVE £5.99 on shipping when you spend over £75

Option Time Cost Tracking
Courier

4-6 Working Days

(cut off time 11.30am)

£9.99 Email + SMS
Courier Next Day

2-3 Working Days

(cut off time 11.30am)

£19.99 Email + SMS
Custom / Spliced Products

6-8 Working Days

(cut off time 11.30am)

£9.99 Email + SMS

Large & Heavy Items 

(Over 50kg)

2-3 Working Days

(cut off time 11.30am)

£39.99 Email

EUROPE & REST OF THE WORLD

Sorry, we do not deliver to countries outside of UK.

TRACKING YOUR ORDER

Once your order has left our warehouse the courier will send an email and/or SMS with tracking details highlighting the expected delivery date.  

You can track your order by following the steps below.

  • Step 1 – Check your email (and spam folder)
  • Step 2 – If you know your tracking number, use the links below to track your order
  • Step 3 – If the tracking is showing ‘out for delivery or ‘at depo’ it is on its way to you
  • Step 4 – If the tracking is showing ‘not received’ and the delivery is past the due date please contact us on 0330 124 3556

Courier Tracking Page Customer Service
DPD Click  to View 0121 275 0505
DX Click  to View 0333 241 1100
Pallex Click  to View 01173 292121

IMPORTANT DELIVERY INFORMATION

Delivery Type Courier Large & Heavy
Item Weight Items less than 50kg All items over 50kg
Courier DPD or DX Pallex Network
Standard Delivery 3-5 Days
Quick Delivery

1-2 Days 

(Shipping refunded if late)

Tracking Email
 

 email sent the day before delivery

Tracking SMS
 
 
Tracking Detail Time of delivery GPS tracking
Guaranteed Delivery
 

95% of items are received on time but we are unable to guarantee delivery dates

Lorry Size

Large van or 7.5 Tonne lorry

 

Arctic or 18-tonne lorry 

(Access of at least 3m (height) x 3m (length) required)

 

Limited Access Option N/A 7.5 tonne lorry
Packaging Boxed or shrink-wrapped Strapped to a wooden pallet
Unloading

Delivered to your door

(Heavy items may require help to unload)

  • Wheeled into place with a pump truck 
  • Drivers are insured to deliver kerbside only 
  • Side curtain available so customers can offload with forklifts
Delivery restrictions No restriction with the exception of extreme weather or road surface conditions
  • Access of at least 3m (height) x 3m (length) required
  • Low hanging trees, cables or bridges
  • Parked vehicles blocking narrow roads
Signature Required Yes
If you are not in?

A card will be left and delivery will be attempted the next day.

 

If redelivery fails for two days in a row the order will be returned to our warehouse and a redelivery fee will apply

The driver will call you.  If you are not close by a redelivery will be attempted the next day

 

If redelivery fails for two days in a row the order will be returned to our warehouse and a redelivery fee will apply

FAQ’s

Can we collect?

Sorry, we do not allow collections due to traffic issues at our warehouse

Can my order be delivered to different locations?

Yes, we can split your order and deliver items to different locations as long as the shipping cost is covered for the multiple deliveries.

Please get in touch on info@buyrope.co.uk if you would prefer your order to be delivered in two or more parts.

EASY RETURNS GUARANTEED

      • We will refund 100% of the cost of your order including original shipping costs
      • We will refund any order for any reason (excludes custom made products)
      • We will refund your order within 24 hours of its return.

 

How to Return

      • Return within 30 days of purchase
      • Ensure items are unused in original condition
      • Download and fill in this form and/or write the same details on a piece of paper
      • Send the product and the return form to the following address

 

11-15 Barlow Road

Levenshulme

Manchester

M19 3DH

FAQ’s

Returning a faulty item

We will always make it easy to replace faulty items

All you need to do is

      • Let us know about the fault within 7 working days of receiving the item
      • Email info@buyrope.co.uk with a photo clearly showing the fault along with your order number

You can count on us to

      • Respond within 24 hours  (Mon – Fri)
      • Get a replacement to you quickly and at no extra cost to you

Do you pay for return shipping costs?

We are currently unable to pay for the cost of shipping return items

How long will refunds take and when will it be received?

Refunds will be processed within 24 hours of your return items being delivered at our warehouse.

As soon as we refund your order you will receive an automated email from us confirming the refund has been processed.

More often than not you will see your refund in your bank within a day or two.  However, please allow upto to 10 working days.

DELIVERY

95% of the time our customers receive their items within the time frames outlined below but it is important to note that delivery times are not guaranteed.

UK Mainland

(England, Wales and Scotland)

FREE 3-5 day shipping when you spend over £75

Option Time Cost Tracking
Courier

3-5 Working Days

(cut off time 11.30am)

£6.99 Email + SMS
Courier Next Day

1-2 Working Days

(cut off time 11.30am)

£12.99 Email + SMS
Custom / Spliced Products

5-7 Working Days

(cut off time 11.30am)

£6.99 Email + SMS

Heavy Items

(Over 50kg)

1-2 Working Days

(cut off time 11.30am)

£19.99 Email

UK REMOTE LOCATIONS

(Channel Islands, Isle of Man, Isle of Skye, Isle of Wight, Scottish Highlands)

SAVE £5.99 on shipping when you spend over £75

Option Time Cost Tracking
Courier

4-6 Working Days

(cut off time 11.30am)

£9.99 Email + SMS
Courier Next Day

2-3 Working Days

(cut off time 11.30am)

£19.99 Email + SMS
Custom / Spliced Products

6-8 Working Days

(cut off time 11.30am)

£9.99 Email + SMS

Large & Heavy Items 

(Over 50kg)

2-3 Working Days

(cut off time 11.30am)

£39.99 Email

EUROPE & REST OF THE WORLD

Sorry, we do not deliver to countries outside of UK.

TRACKING YOUR ORDER

Once your order has left our warehouse the courier will send an email and/or SMS with tracking details highlighting the expected delivery date.  

You can track your order by following the steps below.

  • Step 1 – Check your email (and spam folder)
  • Step 2 – If you know your tracking number, use the links below to track your order
  • Step 3 – If the tracking is showing ‘out for delivery or ‘at depo’ it is on its way to you
  • Step 4 – If the tracking is showing ‘not received’ and the delivery is past the due date please contact us on 0330 124 3556

Courier Tracking Page Customer Service
DPD Click  to View 0121 275 0505
DX Click  to View 0333 241 1100
Pallex Click  to View 01173 292121

IMPORTANT DELIVERY INFORMATION

Delivery Type Courier Large & Heavy
Item Weight Items less than 50kg All items over 50kg
Courier DPD or DX Pallex Network
Standard Delivery 3-5 Days
Quick Delivery

1-2 Days 

(Shipping refunded if late)

Tracking Email
 

 email sent the day before delivery

Tracking SMS
 
 
Tracking Detail Time of delivery GPS tracking
Guaranteed Delivery
 

95% of items are received on time but we are unable to guarantee delivery dates

Lorry Size

Large van or 7.5 Tonne lorry

 

Arctic or 18-tonne lorry 

(Access of at least 3m (height) x 3m (length) required)

 

Limited Access Option N/A 7.5 tonne lorry
Packaging Boxed or shrink-wrapped Strapped to a wooden pallet
Unloading

Delivered to your door

(Heavy items may require help to unload)

  • Wheeled into place with a pump truck 
  • Drivers are insured to deliver kerbside only 
  • Side curtain available so customers can offload with forklifts
Delivery restrictions No restriction with the exception of extreme weather or road surface conditions
  • Access of at least 3m (height) x 3m (length) required
  • Low hanging trees, cables or bridges
  • Parked vehicles blocking narrow roads
Signature Required Yes
If you are not in?

A card will be left and delivery will be attempted the next day.

 

If redelivery fails for two days in a row the order will be returned to our warehouse and a redelivery fee will apply

The driver will call you.  If you are not close by a redelivery will be attempted the next day

 

If redelivery fails for two days in a row the order will be returned to our warehouse and a redelivery fee will apply

FAQ’s

Can we collect?

Sorry, we do not allow collections due to traffic issues at our warehouse

Can my order be delivered to different locations?

Yes, we can split your order and deliver items to different locations as long as the shipping cost is covered for the multiple deliveries.

Please get in touch on info@buyrope.co.uk if you would prefer your order to be delivered in two or more parts.

RETURNS

EASY RETURNS GUARANTEED

      • We will refund 100% of the cost of your order including original shipping costs
      • We will refund any order for any reason (excludes custom made products)
      • We will refund your order within 24 hours of its return.

 

How to Return

      • Return within 30 days of purchase
      • Ensure items are unused in original condition
      • Download and fill in this form and/or write the same details on a piece of paper
      • Send the product and the return form to the following address

 

11-15 Barlow Road

Levenshulme

Manchester

M19 3DH

FAQ’s

Returning a faulty item

We will always make it easy to replace faulty items

All you need to do is

      • Let us know about the fault within 7 working days of receiving the item
      • Email info@buyrope.co.uk with a photo clearly showing the fault along with your order number

You can count on us to

      • Respond within 24 hours  (Mon – Fri)
      • Get a replacement to you quickly and at no extra cost to you

Do you pay for return shipping costs?

We are currently unable to pay for the cost of shipping return items

How long will refunds take and when will it be received?

Refunds will be processed within 24 hours of your return items being delivered at our warehouse.

As soon as we refund your order you will receive an automated email from us confirming the refund has been processed.

More often than not you will see your refund in your bank within a day or two.  However, please allow upto to 10 working days.

NEED MORE HELP?

Call / E-Mail

Ask on Social

SERVICES
  • Next Day Delivery
  • No Quibble Returns
  • Invoice Payments

Products