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UK Mainland
(England, Wales and Scotland)
UK REMOTE LOCATIONS
(Channel Islands, Isle of Man, Isle of Skye, Isle of Wight, Scottish Highlands)
EUROPE & REST OF THE WORLD
TRACKING YOUR ORDER
| Courier | Tracking Page |
|---|---|
| APC | Click to View |
| The Pallet Network |
Click to View |
About Returns
- All returns are accepted excluding spliced ropes, custom orders and bespoke cut lengths of rope.
- 15% restocking fee
- Restocking fee waived for replacement orders
- Shipping fees are non-refundable
How to Return
- Return within 30 days of purchase
- Ensure items are unused and in original condition
- Download and fill in this form and/or write the same details on a piece of paper
- Send the product and the return form to the following address
Buy Rope @ Hurst’s Yard
Ludham Road
Catfield
Norfolk
NR29 5PY
FAQ’s
Do you pay for return shipping costs?
We are currently unable to pay for the cost of shipping return items
How long will refunds take and when will it be received?
Refunds will be processed within 24 hours of your return items being delivered at our warehouse. As soon as we refund your order you will receive an automated email from us confirming the refund has been processed. More often than not you will see your refund in your bank within a day or two. However, please allow upto to 10 working days.