Customer Reviews

We try our best to provide a service that our customers expect and products that they can rely on. But don’t take our word for it, see what they say below.

Every review we receive we will feed a cat in need read more.

  1. Olivia Pitts 19/05/2025

    Exemplary customer service, prompt delivery and excellent product.

    • Erno 19/05/2025
      Staff Member

      Hi Olivia,

      We’re so glad to hear you’re happy with our customer support team’s communication, as well as the speed of delivery and quality of our products!

      Providing these three things is our main goal and it’s reassuring to know we were able to tick all three boxes in your case.

      Wishing you nothing but the best!

      Kind regards,

      Erno

  2. Hannah Walker 12/05/2025

    Excellent cat sisal rope to replace rope on their scratching post! Came quickly and works brilliantly 🙂 also love the donation scheme for cat meals!

    • Joy 12/05/2025
      Staff Member

      Hi Hannah,

      Thank you for taking the time to share your feedback and thus helping us donate to the Life 4 Cats shelter!

      Hope your cats will enjoy their upgraded scratching post (and spear your furniture in the meantime). ☺

      And for when the sisal breaks down again, here’s some inspiration for a new, more exotic looking cat scratcher post in case you’re feeling crafty: https://www.buyrope.co.uk/diy-cactus-cat-scratcher/

      Wishing you a lovely rest of your day!

      Kind regards,

      Joy

  3. Penny 24/04/2025

    Excellent service.

    • Erno 25/04/2025
      Staff Member

      Hi Penny,

      Thank you very much for the five stars and the kind words!

      We’re glad our service was of your liking and feel free to get in touch with us if you need any more rope in the future.

      Kind regards,

      Erno

  4. Neil 28/02/2025

    rope came as described, no issues. really easy to select and get whwat was needed. team answered my query before ordering very quickly via email.

    • Joy 28/02/2025
      Staff Member

      Hi Neil,

      Thank you for sharing your experience with us!

      Glad to hear we were able to answer your query and that you found it easy to select the rope you needed on our website. 🙂

      Wishing you a lovely rest of your day!

      Kind regards,

      Joy

  5. Pattie 23/02/2025

    Excellent, friendly, lightening fast service. Ordered wrong size and Russell called me, discussed what size we actually needed sorted out collection and re delivery! We would highly recommend. It is so nice to find a company with so much customer focus! Excellent, continued success to Buy Rope.co.uk 🫵🏻👍🏻

    • Erno 24/02/2025
      Staff Member

      Hi Pattie,

      Thank you very much for the review and the kind words!

      I’m happy to hear that my colleague was able to rectify the issue with the incorrect size and that we were able to do this in a time.

      We aim to focus on our customers and their needs and feedback like yours is reassurance that we are heading in the right direction.

      Many thanks again for the kind words and we hope your mooring rope will serve you for a long time.

      Wishing you a lovely week ahead!

      Kind regards,

      Erno

  6. Rose Padwick 23/01/2025

    Replaced both ropes on my washing line and replaced two wire clothes lines.
    Actually ordered the wrong size rope so not ideal but does the job.
    Next day delivery impressive.

    • Joy 23/01/2025
      Staff Member

      Hi Rose,

      Thanks for taking the time to leave a review!

      We’re glad to hear the rope you ordered from us was delivered quickly, and that it will do the job despite not being the most accurate size for replacing your washing and clothes lines.

      Wishing you a lovely rest of your day!

      Kind regards,

      Joy

  7. Paul Adam 20/01/2025

    2nd order and again quick delivery and great quality products as expected

    • Erno 21/01/2025
      Staff Member

      Hi Paul,

      Great to hear that both your orders got delviered quickly and that you are overall happy with our products and service.

      Feel free get in touch if you need any help or you would like to place a new order with us.

      Wishing you a lovely afterrnoon!

      Kind regards,

      Erno

  8. Adam skinner 25/11/2024

    Very quick delivery, good value product , no problems !

    • Joy 26/11/2024
      Staff Member

      HI Adam,

      Thanks for the review and the positive feedback!

      We’re glad to know you are happy with our rope and delivery time.

      Wishing you a lovely day ahead!

      Joy

  9. Conrado Farias 18/11/2024

    I bouth some hemp rope. i am very happy with both, the prodcut and the service

    • Erno 18/11/2024
      Staff Member

      Hi Conrado,

      Thank you so much for your kind words!

      We’re delighted to hear that you’re happy with both the hemp rope and our overall service.

      Feel free to reach out if you have any further rope needs in the future!

      Kindest regards,

      Erno

  10. Dode Graham 18/10/2024

    Faultless service

    • Joy 18/10/2024
      Staff Member

      Thanks for the kind words, Dode, they’re really much appreciated 🙂

      We’re glad you are happy with our service!

      Wishing you a lovely weekend ahead,

      Joy

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